Frequently asked questions

Customer support

Questions about an order on our website? Everything you need is right here.

FAQ

Our customer service is available Monday to Friday from 9:00 to 17:00. Average answer time: 1 to 3 working days.

Which countries do you ship to?

We ship to all EU countries.

How long does delivery take?

Order before 12:00 on a working day and we ship the same day. Delivery takes 1 to 3 working days. Shipping to countries further away can take a little longer.

Where do you ship from?

All our orders are shipped from the Netherlands.

When is shipping free?

Shipping is free from an order value of €30.

Any other question?

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Language and country

Language

Prices and shipping adjust to your country.