Shipping policy
Shipping Policy
Seeger ships household appliances and related products to customers in selected European countries.
Seeger is a brand of Elmarc B.V.
Shipping destinations
We deliver to the countries made available during checkout.
Available destinations may vary depending on the product, delivery method and availability.
If a country is available as a shipping destination during checkout, we currently accept orders for delivery to that country.
Shipping costs
Any applicable shipping costs are displayed during checkout before you complete your purchase.
Shipping costs may depend on:
- Delivery country
- Product size and weight
- Order value
- Selected delivery method
Delivery times
The estimated delivery time for your order will be shown during checkout where available.
Delivery times are estimates and may vary depending on destination, carrier availability, public holidays and periods of high demand.
Order processing
Orders are processed on business days.
Orders placed during weekends or public holidays will normally be processed on the next available business day.
Tracking
When tracking is available, you will receive a shipping confirmation containing tracking information once your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed over to the carrier.
Delivery address
Customers are responsible for providing a complete and correct delivery address.
Please check your delivery details carefully before placing your order.
If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional shipping charges may apply where permitted by law.
Delayed delivery
If your order has not arrived within the expected delivery period, please contact us at:
Please include your order number.
We will investigate the shipment with the relevant delivery carrier.
Damaged deliveries
If your order arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the damage
- Photos of the outer packaging
- Photos of the product where possible
Incorrect or missing products
If you receive an incorrect product or an item is missing from your order, please contact:
We will investigate the issue and provide an appropriate solution.
Your consumer rights
Nothing in this Shipping Policy affects your statutory consumer rights.
